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Can I hide the defualt value Raise this request on behalf of*(required)?

Mar Angelo L_ Tareno
Contributor
July 17, 2024

I need to hide the 

 

"Raise this request on behalf of"  default field I can't hide on request type,

is there possible way to hide it so the customer can't see it?

1 answer

1 vote
Y Dang_Candylio
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July 17, 2024

Hi @Mar Angelo L_ Tareno

The field "Raise this request on behalf of" is available to agents who have permission "Modify reporter" to help customers who are unable to raise a requests on behalf of another customer.

This field is hide to customers. If you also want to hide it to agents, you should revoke the permission Modify reporter in project permission scheme:

Project Settings > Permission Schemes > Edit 'Modify Reporter' > Select Admin or whoever. 

I hope this helps!

Y Dang

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