Confluence User read only access to JSM so they can view a report in Confluence

[Judy Forrister]

Several people in our business only have Confluence licences.  We do not want them to have full access to JSM.  They are customers and can view JSM work items via the portal.

We want some managers to be able to see a list of work items that we are still awaiting customer responses for, so have created a filter and embedded the list in a Confluence page. 

However, the Confluence users cannot see the list of work items.  They only need to view the list, not edit etc.  

I have tried creating a group and giving them browse permissions in the JSM project but that doesn't work.

Is there a way of setting this up?  

[Bob Dalm]

Hi @Judy Forrister , 

I think you have two options out-of-the-box; 

- Grant your managers any Jira license (not necessarily JSM) and add them to the project. They'll be able to view all work items, but not transition them / interact with customers. If you need to limit their access to a subset of work items, consider work item security. 

- Add the managers as request participants and let them view the work items through the portal request overview. Advantage being that this does not require a license at all, but it might not be the most intuitive interface. 

Best regards,

Bob

[Judy Forrister]

Thanks Bob but I don't want to grant them access to Jira or JSM.  They can already view via the portal, we are just trying to make it easier for them to view a specific subset of work items.

Having the ability to embed in Confluence is great but not if it can't be viewed by people who are Confluence users only - I don't see the point. People with Jira/JSM licences don't need to view in Confluence.

[Bob Dalm]

Yea, it would be great, also in the context of, for example, change calendars which should be shared and communicated beyond the team using JSM / Jira. 

Sadly, I'm not aware of another easy solution. 

You could consider publishing a list of those issues on a Confluence page through an automation rule, using the information from the work items. 

Admittedly far from ideal :)

[Judy Forrister]

Yep - change calendar as well.  That seemed to be working but another user has tried to access and can't see.

There is so much not working / bugging at the moment though in Atlassian as they introduce the changes and the new nav that I'm not quite sure what will actually never work is just a result of things going wrong lol!