Copy organization from a customer into a custom field

[Torsten Möckel]

Hello all,
I would like to use an automation to copy the organizations from a customer in a custom field. Is there a smart value field for this? Is this possible.

Example:

customer A is in organization xyz

copied

xyz in custom field

[James Carn]

You can actually do this in normal automation - we do the same thing - when the value changes we copy the entry from the organisation field into the log and then write that to the custom field, this has helped with integrating this into other non JSM projects

[Fabio Racobaldo _Catworkx_]

Hi @Torsten Möckel ,

you can do that through a scripted post function provided by Script Runner.

Here the scripted pf code :

def cfMyField = customFieldManager.getCustomFieldObjects(sourceIssue).find {it.name == 'YOUR_FIELD_NAME_HERE'}
def cfOrganization = customFieldManager.getCustomFieldObjects(sourceIssue).find {it.name == 'Organizations'}
def cfOrganizationValue = sourceIssue.getCustomFieldValue(cfOrganization)

if (cfOrganizationValue) {
issue.setCustomFieldValue(cfMyField,cfOrganizationValue.first().name.toString())
}

Hope this helps,

Fabio