Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Filter Assests on ticket generation

Julian Ceballos
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 15, 2025

I'm configuring a filter scope of the assets that could be selected in a ticket creation based on the group assigned to the user and the asset.

The user could select assets assigned to their group, user couldn't select assets from a different group. 

The groups are defined on Admin -> Directory -> Groups 

User is a member of the group

There is a custom field on the asset to select the group to belong to

I tried with 'Group' = in (User(Group)) but it isn't working

1 answer

0 votes
Matteo Vecchiato
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 17, 2025

Hi @Julian Ceballos

I suggest to bring the groups an users on assets, with two object types, with relations between them.

Doing this, you can setup filters with references objects.

Regards

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events