Form Losting Layout of itens

[Service Desk Perkons]

Hello , Everyone

I have an issue with my jira service manager. When i create the request type i configure the layout of fields on formularie, but when save the configuration, on my customer portal the formularie works fine for a litle moment, after it's lost all configuration and only show the field resume.

Whi i face this issue ?

[Service Desk Perkons · Accepted solution]

Hello, 

Now i see the message, if i use the field on request formularie,  i can't use on visualize formularie.

[Service Desk Perkons]

Hello, 

Thanks by you answe,  but in this project there are no more adminstrators. 

[Joseph Chung Yin]

@Service Desk Perkons -

Are you the only project admin for the project in question?  If not, there is a chance for other admins changing the request type without communicating with each others, thus impacts your setup.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Joseph Chung Yin]

@Service Desk Perkons -

So you are the only project admin for the project?

Best, Joseph

[Service Desk Perkons]

@Joseph Chung Yin  Yes I'm !