GDPR remove sensitive data

[Deleted user]

Hi,

Does anyone know of a way to remove (x-out) any predefined and sensitive data in a service desk request? Mail or when creating a ticket manually.

I.e. SSN (Social security no (123456-7890) must be hidden or X-out. Also other sensitive stuff like creditcardnumber and so on.

Can't find anything usefull on Atlassian Marketplace.

Thankfull for any kind of help´.

Br Ricke

[Mathis Hellensberg · Accepted solution]

I don't have a good answer for this, but you should be able to do with Scriptrunner. I would be VERY careful of how you implement this and advice you not to, as you are handling sensitive personal information. 

[Deleted user]

Hi Mathis,

Thank you for your answer. We'll probably have to look into Scriptrunner, since we need to remove sensitive data sent to us from our customers. It's required by law.

Br Rickie