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How can I configure alert/email to approvers?

Leonardo Zeferino
Leonardo Zeferino
Contributor
April 11, 2017

Hi!

I set an approval step in service desk that the user insert the user who will approve his ticket. 

 

How can I configure when the ticket is created to send a alert ou email to approver?

 

Thanks

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Hermance NDounga
Hermance NDounga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 21, 2017

You can set up notifications for approvers, here is the doc : https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html

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