How can i remove a custom field only while creating a ticket?

[Sachin Rohra]

I'm using Jira cloud and I'm not a Jira administrator. The custom field should be visible while viewing the ticket but not while creating a new ticket. I want to show limited fields while creating a new ticket.

[Piyush Annadate _ACE Pune_]

Hello @Sachin Rohra ,

[refer here you as one with admin permission]

• If the project in talk here is a JSM project:
  
  
  • JSM project have portal and application create issue process:
    • If Portal: You can change the portal request type view/form by removing/adding required fields. THIS CANNOT BE USER BASED, all PORTAL USER/CUSTOMER will have same view.
      
      
    • Link for further details: https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-fields-of-a-request-type/
    • Additional help: https://www.devsamurai.com/en/request-types-in-jira-service-management/
    • If within JIRA: Each issue type is mapped to SCREENS,  you can alter the CREATE screen (need to be different from EDIT/VIEW screen) having only the required customfields. 
      
      
  • Jira Software Project: Above screen changes is the only option here. 

[Marc - Devoteam]

Hi @Sachin Rohra 

As you mention you are using a Team Managed project, this is not an option in this project type.

You need to use a company managed project, there you can have a screen scheme with 3 different screens for create, edit and view.

[Sachin Rohra]

I'm in a Team-managed project, and I want to hide a few custom fields from internal Jira users.

[Trudy Claspill]

Hello @Sachin Rohra 

What type of project does this concern? Get that information from the Type column on the View All Projects page under the Projects menu.

You did post in the Jira Service Management forum, but I don't like to make assumptions based on the forum. And that does not tell me if the project is Team Managed or Company Managed.

If this concerns a Jira Service Management project, are you wanting to hide the field from Customers creating issues through the Customer Portal, or from internal Jira users who may be creating the issue directly in Jira?

[Sachin Rohra]

Here is the answer to your questions:

1. It is a Team managed project. (Software project)

2. We want to hide the few custom fields from our internal Jira users.

Can you please guide?