How to automate assign organization field to issue without change customer field

[Evgeny Vasilenko]

Hello,

When I use automation (described at https://confluence.atlassian.com/jirakb/how-to-add-jira-service-management-customers-automatically-to-organisation-based-on-reporter-email-domain-1142450886.html) with trigger "Issue created", action "Edit issue" and select "Organizations" field to "reporter's email domain", in addition to change issue field, automation also changing user organization field.

How can I automatically assign organization to all new tickets, but only manually add customers to organizations? Or automatically clear organization field for customers after this?

I want to restrict access in the selfdesk portal to organization's tickets to only manually selected users.

[David Friedrich]

Hi @Evgeny Vasilenko 

Welcome to the Atlassian Community!

If I understand correctly you want to automatically add a specific org to new issues, is that right?

So to automatically assign a organization to all new tickets, without automatically adding the reporter to it as well, use this JSON under "More options":

{
"fields": {
"Organizations": [4]

}
}

[4] being an example for the id of your desired organization. You can see the id in the link when hovering over an org name in the org list.

Hope that helps!