How to transfer Asset Value to issue field

[Philipp Wieseckel]

I would like to transfer a value from Assets "Customer Information" (that is displayed in the Ticket) to one of the Custom fields in the Ticket.

I could not figure out how to do this with an automation.

Can someone please help?

[Mickaël Orsolino]

Hello @Philipp Wieseckel ,

First, you will need to use a global automation.

On the global automation, after the trigger, you will need to do a new branch called For AQL.

It will allow you to filter on your object selected during the issue creation for exemple.

The for AQL will be something like:

objecttype = "YourObject" and Name = {{issue.customfield_TheID.label}}

After that you will need to do a new action call edit field.

You will select your field and do a smart value like that:

{{Object."Customer Information"}}

I will take the value of this attribute of insight.

If it's a multiple select attribute, it will not work like that (the edit value). I am waiting an answer in this subject.

The automation rule will look like as below.

After rule creation, you can change the scope to the concerned project.

Regards,

Mickaël

[Philipp Wieseckel]

Hey Mickaël,

thanks for the fast answer!

How do i determine which objecttype and customfield i need to select?

[Mickaël Orsolino]

Hi @Philipp Wieseckel ,

The customfield ID is the asset field you have created.

For the objecttype, this is the asset object you have created. so objecttype = "name of the object created".

This is aql.