Hubspot Jira Integration

[ena.egbe]

How can I set up Jira hubspot Integration for customers without allowing them have access to my internal Jira page/account?

[Kate Pawlak _Appsvio_]

@ena.egbe, What exactly do you want to present customers?

[Ankita Mehta]

Hi @ena.egbe

If you want your customers to see Jira data in HubSpot without giving them access to your internal Jira, there are a few things to think about first:

• What data matters: Only sync the tickets, comments, or fields that are relevant to customers.
• Permissions & visibility: Make sure sensitive internal info stays hidden.
• How updates flow: Decide if changes in HubSpot should update Jira or just be one-way.
• Scaling & volume: Consider how many tickets or projects need to sync and how often.

Because Jira and HubSpot store data differently, building this manually can get tricky — custom fields, attachments, history, and relationships can easily break or get lost.

In your case, you may consider OpsHub Integration Manager (OIM), an enterprise -grade integration tool and an Atlassian Partner for it

• Lets you map exactly what should sync, keeping sensitive Jira data private.
• Preserves history, attachments, and relationships, so nothing is lost.
• Works in real time and across multiple projects without exposing your internal Jira to customers.

All this without writing a line of code :)

Here is the documentation you might want to refer to for HubSpot and Jira integration with OIM.

Let's chat if you want to have a personalized demo or have any questions that our integration engineer can help you with.

[Jaime Capitel (resolution)]

Hi @ena.egbe 

There are so many approaches for integrating Jira Service Management with HubSpot.

What would you like to do, what's the user journey?

Would you like your customers to be able to create tickets in JSM from your website?

[ena.egbe]

I want my customers to be able to create tickets from hubspot but with no access to my jira account

[Jaime Capitel (resolution)]

What kind of access do customers have to HubSpot? Do they actually log into your production environment? 

In other words, I guess you'd have to explain what's the definition of a customer in your case. Are you a marketing agency providing managed HubSpot for them?