IPallowlist blocking JSM Portal

[Ryan_Buschmeyer]

Our company is on Cloud and uses Jira, Jira Service Management, and Confluence.

We are moving our instance to enforce ipallowlists next week (restrict connections to VPN).  In my testing, I am finding that our Customer portal (JSM portal) is getting blocked when I turn on the allowlist.

Is there something else I need to be doing/checking to still allow our customers access to the portal with the ipallowlist enforced?

[Akhand Pratap Singh]

Hello @Ryan_Buschmeyer ,

I assume you are following methods mentioned here for whitelisting: 
https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/

All your external customers must be using VPN. Also, I found an open ticket https://jira.atlassian.com/browse/ACCESS-1532, if they are not using VPN, they will not be able to access it at the moment.

Also, make sure your org's firewall allow domains as mentioned in document:
https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/

[Ryan_Buschmeyer]

well, that makes the "customer portal" completely useless if they cannot access it because we want our Agents to be on a VPN.