Is there a way to export Versions from JIRA project into Service Desk?

[Stacey Strand]

We are setting up our Service Desk for a project that we manage in JIRA that already has many defined Versions. Is there a way to export or reuse these from JIRA, in Service Desk, without having to go redefine and maintain 2 separate lists? It seems to be a duplication in effort and should stay consistent between the 2 products. 

[Alexey Matveev · Accepted solution]

Hello,

It is not possible to have the same version for two projects. You would still need to create versions with the same name in both projects and sync them, using Jira Rest Api or manually.

[Stacey Strand]

The JIRA project is the project that manages the work for the Service Desk, so they are not technically different projects. But guessing that JIRA and Service Desk can not share this information. Which is odd, because it is using a field, like Affected Versions or Fixed Version that is accessible between JIRA and Service Desk. 

I would recommend that as an enhancement for the interaction between JIRA and Service Desk. 

Thanks for the reply! 

[Alexey Matveev]

What do you mean by "the Jira project is the project that manages the work for the Service Desk"?. In Jira you can create three types of "classic" projects: Business, Jira Software and Jira Service Desk. Which project do you mean by Jira project? If it is a Service Desk project, then you can use versions in this project.

[Stacey Strand]

We have a JIRA Agile Software project and a Service Desk Project. Versions are defined in the JIRA software project. However, these are NOT accessible in the Service desk project. I have to recreate them, correct? 

[Alexey Matveev]

Yes, correct. Versions are entities of a project, not the whole Jira. Fixed Version and Affected Version fields select versions from the project, to which the issue belong.

[Jack Brickey]

one more point of clarification here, JSD doesn't deal w/ "Versions" as it is defined in JSW. JSD does not have releases. You could create a custom field, e.g. "Fixed In" and use automation to copy the value(s) from JSW linked issue maybe. Is your goal to share the fix version w/ the customer?

[Stacey Strand]

We want our customers to be able to identify what version of the delivered software they are seeing issues or problems with, when they submit a request to HelpDesk.  

I have just duplicated the versions and their definitions that exist in my current Jira Software project in my Service Desk project. 

Thanks for the feedback. 

[Jan-Niklas Staffa]

Please help asking Atlassian to further integrate Jira Service Desk and Jira by voting on this issue: https://jira.atlassian.com/browse/JSDSERVER-6140. FixVersions and Components of Jira should be reusable in Jira Service Desk.