Knowledge Article - Portal Search Articles vs Summary Suggested Articles

[Brandon Roulhac]

Hi,

We would like to have the Portal search pull up any available article when searching by key words. (this is already working)

However, we would like to have a different type of article show when someone is filling in the Summary of a ticket.

Is there a way to distinguish which articles show for the Portal search vs the Summary?

Thanks

[Christopher Yen · Accepted solution]

Hi @Brandon Roulhac , welcome to the community!

You can limit which knowledge articles show per Request Type, using labels. 

Under Project Settings > Knowledge base you can control article suggestions based on request form and limit what shows based on labels

[Brandon Roulhac]

Thanks!!!