Knowledge Base Public Comments in Customer Portal

[alysa]

My company is using a Confluence Knowledge Base to write and store help and how-to articles. We are then linking that Knowledge Base to a Jira Service Desk space to create a public customer portal (Help Center) with a Submit a Ticket area and the Knowledge Base area.

All of our permissions are set so anonymous users can view articles, submit tickets, and comment on tickets. In setting up the spaces, I thought I read/saw a way for readers to comment on Knowledge Base articles as well. However, I am not seeing a "Comment" section at the bottom of our articles. Is this a feature, or can users only comment on tickets? Thank you!

[Matthew Robinson]

I am looking to do the same thing but haven't found a way. I think it might be that they expect if a comment is deemed useful, the agent maintaining the knowledge base will incorporate it into that space.