Missing "Alert created" automation trigger

[Connor]

I was reading a product update titled New automation action: Create incident which has the following description, link to documentation, and accompanying screenshot.

When this action is executed, an incident of selected request type will be created in the selected service project on Jira Service Management. For example, you can use this action to create a new incident when an alert is created and meets certain criteria.

You'll also have the option to link the alert with the new incident, and to avoid creating a new incident if the action has already created an open incident of the same type in the project.

Learn more about the create incident action.

I wanted to test this new action by creating a similar rule to the one shown in the screenshot. The problem is I can't find any Alert created triggered, at the project or global automation level. The Alert created trigger is also missing from Atlassian's documentation on Jira automation triggers.

Am I crazy or doing something wrong? Has anyone seen or used this Alert created trigger? Is it a new trigger that hasn't been released yet?

[Joseph Chung Yin]

@Connor -

Hi Connor:

Out of the box, the Alert created trigger is based on Opsgenie setup.  Based on my experience  - You cannot use this trigger outside of Opsgenie in automation rule design if you don't have Opsgenie for your env.

Here is a reference link on Opsgenie/JSM integration - https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Connor]

Hi Joseph, we're using Jira Service Management Premium which has Opsgenie bundled with it. I'm familiar with the article you linked, except we have JSM and Opsgenie integrated using the new cloud integration described here.

Have you actually seen or used that Alert created trigger within Jira automation before?

[Joseph Chung Yin]

@Connor -

Unfortunately, I have not.  You may want to reach out to Atlassian Support (https://support.atlassian.com) for further information on this trigger.

Sorry.

Best, Joseph

[Makarand Gomashe]

Hi @Connor 

Thank you for calling this out! The Alert Created trigger is still under development. I don’t have a timeline for when it will be available, but when it is we will share it here on Community.

In the meantime, we’ve updated the product update and screenshot.

Thanks,
Makarand
PM, JSM