ADF support in service desk API

[Nicolás Dijkstra]

When are the customer request creation or comment creation endpoints in the Service Desk API going to support ADF for the description field?

[Marc - Devoteam]

Hi @Nicolás Dijkstra 

Welcome to the community.

In V3 of the API you can.

See previous post.

https://community.atlassian.com/forums/Jira-Service-Management/Updating-description-field-using-REST-API-and-Atlassian-Document/qaq-p/2830322 

[Nicolás Dijkstra]

Thanks @Marc - Devoteam for the link, however I'm using the Jira Service Management Cloud API not Jira V3.

The reason why I'm doing so is to be able to upload temporaryAttachments and then create comments with these attachments. If I create an issue via V3 (instead of a customer request via Service Management API, then I get a permission error when trying to create comment with the attachment)

[Marc - Devoteam]

Hi @Nicolás Dijkstra 

Creating request via the API the description field won't work with attachments, you will need to use the attachment field.

If you would create an issue via the portal and don't have the attachment field in the request type, you can't add attachments.

This is a requirement on creating request.

[Nicolás Dijkstra]

Hi @Marc - Devoteam ,

I'm creating the request via API (with the Create customer request endpoint) without attachments, then I'm using the attach temporary file endpoint and finally creating a comment with attachment (with this endpoint) - and this all is working fine as long as I don't use ADF in the "body" or "description" attributes.

Anyway, this question is not related to attachments - I just mentioned these as one of the use cases why I needed to use the service desk API instead of V3. This is about being able to use ADF with the service desk API.

[Marc - Devoteam]

Hi @Nicolás Dijkstra 

Then its likely that the specific API endpoints don't allow ADF or have the option to use this.

[Nicolás Dijkstra]

I know for a fact that those endpoints don't support ADF (only wiki markup), that's why I've created this as a question, asking when they're going to enable ADF in the service desk API.

[Marc - Devoteam]

Hi @Nicolás Dijkstra 

Then contact Atlassian Support or create a request on https://jira.atlassian.com/secure/Dashboard.jspa 

Or see the cloud roadmap, https://www.atlassian.com/roadmap/cloud 

The community is not official support, members are providing voluntary solutions based on their knowledge and experience.

[Nicolás Dijkstra]

Understood. I was simply inquiring to see if any community members had insights or a solution, not seeking official Atlassian Support. Thank you for the links.