About Resolved Time Report

[Barış Özer]

Hello,

The tickets that were closed on the "Service Desk" side in JSM were closed in how many minutes/days/hours.

How can I report this?

I need a company-based report on how many minutes the closed tickets are closed.

Is add-on necessary?

How can I do without add-on?

Or I can enter the minute/hour manually with the "custom field" and then I can draw a report, no problem.

[Anthony Morais · Accepted solution]

@Barış Özer 

Unfortunately to display in minutes the way you want ex: from open to closed, only by add-ons.

Time in Status would be ideal

See how it would be:

Please mark my answer as accepted if possible.

Thanks!

[Barış Özer]

Hi @Anthony Morais 

I've heard of Time in Status, yes. Thank you very much.

We have the tempo plugin.

I added "company" as a custom field, but it still hasn't arrived.

Is there a "company" based report in Time in Status plugin?

[Anthony Morais]

@Barış Özer 

I'm back, yes it's possible, you can create custom fields and add them to your report.

You can contact me here, if possible mark as accepted answer!

I'm available!

Regardss,

Anthony

[Valeriia_Havrylenko_SaaSJet]

Merhaba  @Barış Özer  👋

In add-on Time in Status for Jira Cloud (developed by my SaaSJet team) we have kind of "company" based report and 7 types of status time reports. 

Also The Time in Status for Jira Cloud add-on allows you to track the time that tasks spend in each status on your board. By creating a custom field, you can easily view this information directly on the board.

And with add-on you can get Cycle Time, Lead Time report easily! 

↓

Also, you can export a report as XLSX or CSV files for further analysis.

If you have more questions, please let me know.

Best regards, Valeriia

[Valeriia_Havrylenko_SaaSJet]

@Anthony Morais thank you for advising  Time in Status for Jira Cloud!

Best regards, Valeriia

[Emre Toptancı _OBSS_ · Accepted solution]

@Barış Özer Bey Merhaba,

Our team at OBSS built Timepiece - Time in Status for Jira exactly for this. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status or each assignee. 

   

You can combine the time for multiple statuses to get metrics like Issue Age, Cycle Time, Lead Time, Resolution Time etc. 

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend. 

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects for Jira Cloud.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

  

Timepiece - Time in Status for Jira

EmreT

[Barış Özer]

Merhaba @Emre Toptancı _OBSS_ 

Time in Status yetenekleriyle ilgili yardıma ihtiyacım var. Sizinle app hakkında görüşmek isterim ve sonrasında yöneticilerimiz onaylarsa satın alma yapabiliriz.

baris.ozer@gozendigital.com adresinden benimle iletişime geçebilirsiniz.

Teşekkürler.

[Mehmet A _Bloompeak_]

Hi @Barış Özer

You can use cycle time (the time it takes for the team to start working on an issue and complete it) and/or lead time (the time interval between the moment an issue is requested to the moment it is completed) reports to get what you need. For cycle time and lead time reports, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app.

• Cycle Time: You can have a look at Cycle Time by Assignee report, Cycle Time by Components report, Cycle Time by Project report, Cycle Time for Each Issue report, Cycle Time by Issue Creation Month report as examples.
  
  
• Lead Time: You can have a look at Lead Time by Component report, Lead Time for Each Issue report as examples.

For more detail, you can have a look at Cycle Time and Lead Time in Jira: Productivity Measurement with Two Critical Parameters article and Status Time Reports How to Videos.

If you are looking for a completely free solution, you can try the limited version Status Time Free.

Hope it helps.

[Barış Özer]

Hi @Mehmet A _Bloompeak_ 

Thanks alot! (:

[Mehmet A _Bloompeak_]

Ne demek, rica ederiz Barış :)

[Danut M _StonikByte_]

Hi @Barış Özer,

This article on our blog might be of great help for you: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management.

As you will see, you have multiple ways to to display the resolution time, in minutes: as control chart (showing also the average), as histogram or as trend chart.

The app offers many other gadgets for building a complete report for your JSM projects.

   

If you have any questions, please contact support@stonikbyte.com.

Thank you,

Danut M.

[Anthony Morais]

Hi @Barış Özer 

To do this without plugin try the way below:

You can create a JQL as below as a monthly report (last 30 days) and add the time resolution column

statusCategory = Done AND created > startOfDay("-30d")

Save this JQL query and later you can create a Dashboard and add a Gadget of the filter result type and also add the time resolution column as shown in the image below:

I hope it helps!

Regards,

Anthony

[Barış Özer]

Hi @Anthony Morais 

Thank you for the answer! (:

I couldn't find the "Time spent" gadget?

And what I need is;

Example: Barış Özer has closed 10 tickets. 5 Companies A to 5 Companies B.

How many minutes/hours did it close?

How many minutes/hours of effort did he spend on which company?

[Anthony Morais]

Hi @Barış Özer 

The gadget is not time spent it is "filter result"

Then point the saved JQL and add time resolution

If you don't want to do it this way, I recommend using Time in Status add-ons

[Barış Özer]

Hi @Anthony Morais 

Thank you very much.

How should the "Time to resolution" settings be?

Here's what we use (screenshot)

I want it to be minutes.

[Barış Özer]

Hi @Anthony Morais 

And there is an image attached as an example;

For example, we set 4hr time to resolution.

The attached ticket was resolved in 1 minute.

I want it to write 1 minute. It will be more understandable. How can I do it?

[Anthony Morais]

Go to Edit 

Change as below

[Barış Özer]

Hi @Anthony Morais 

Now I made the change.

I hope it shows directly how many minutes it was solved.

There are so many tickets, it may take a few days (:

If there is a problem, can I write again here?