Add watcher option on JIRA ticket does not populate existing users

[Péter Mátyás]

Dear community,

It seems, add watcher option on JIRA ticket does not populate existing users.

It does not even accept a user, if I type the user name.

If I could assign the ticket to a certain user, why is it impossible to add as watcher?

Thank you community!

Peter

[Péter Mátyás · Accepted solution]

Dear community,

Thank you for the hints!
The solution was to add my user to jira-software-users group as well.

It seems, the jira-admin gives you the role to manage JIRA tickets, but does not work all the features.

Regards,

Peter 

[Pramodh M]

Hey @Péter Mátyás 

Welcome to the Community!

Have you checked if the users have the "View Voters and Watchers" permission as referred here in the below documentation

https://support.atlassian.com/jira-software-cloud/docs/watch-share-and-comment-on-an-issue

Thanks,
Pramodh

[Péter Mátyás]

Hey Pramodh,

I'm JIRA admin. I have the permission,

Tha problem is, JIRA does not populate/accept users that I type in the field.

Thanks,

Peter

[Marc - Devoteam]

Hi @Péter Mátyás 

Welcome to the community.

@Pramodh M and @Kris Dewachter provide right options to check.

Who do you want to set as watchers, other Jira users, or other customers?

For other customer you must use the field "Request Participants".

The "Watchers" field is only for user with a license in the system and have access to the JSM project as agent or contributor.

https://support.atlassian.com/jira-service-management-cloud/docs/what-users-and-roles-are-there-in-jira-service-management/ 

[Péter Mátyás]

Who do you want to set as watchers, other Jira users, or other customers?

--> We have been using this for a while, but now, it seems it stopped working.

Thanks,

Peter

[Péter Mátyás]

---

Same project with existing Watcher above.

Same project, but cannot add "Att..."

[Marc - Devoteam]

Hi @Péter Mátyás 

Has there been a change on the permission scheme or have user been assigned a different project role?

Which role is assigned to all the users on the project and what permissions does this role has assigned on the permission scheme used in the project?

[Péter Mátyás]

Hi Marc,

I'm project admin, there were no changes.

Thanks,

Peter

[Marc - Devoteam]

Hi @Péter Mátyás 

And on the permission scheme used in the project, any changes there, is this a shared scheme?

Maybe a Jira admin made changes there.

[Péter Mátyás]

Hi Marc,

No changes. It seems, JIRA just cannot read the list of users in the Watcher field.

Thanks,

Peter

[Marc - Devoteam]

Hi @Péter Mátyás 

use the Permission helper in the system or let you admin check.

It has to be a permission issue.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/ 

[Péter Mátyás]

Same issue here.

[Marc - Devoteam]

Hi @Péter Mátyás 

I would reach out to your Instance admins and let them check if changes have been made.

In Jira on the Global permissions which groups are defined and are there people in these groups?

Are there changes made there or within changes Within Atlassian administration.

[Kris Dewachter]

Hi @Péter Mátyás ,

Welcome to the Atlassian Community.

Can you check in the "Global Permissions" if you have the "Browse Users" permission.

Also, are the users you are missing active? Do you see some users, and not others ?

Best regards,

Kris

[Péter Mátyás]

Hi Kris,

Yep, I have.

I also a member of jira-admins-company:
"Grants access to the administration features for all Jira products on company"

Also, are the users you are missing active? Do you see some users, and not others? 

--> I cannot populate any of the users. Yes, they are active.

Thank you,

[Péter Mátyás]

Dear community,

Any orher ideas?

Shall I report it as a bug?

Thanks,

Pete