Allow Automation For Jira to Approve issue?

[Alex Otto]

I'm getting an error on an automation that previously worked:

I must be missing something in the documentation because I cant find how to give the Jira user permission to approve issues, much less give another user this permission!

Thanks for your insight!

[John Funk]

Hey Alex,

That is indeed interesting. I wonder if there was some type of changes made. 

@Jehan Gonsalkorale ?

[Jehan Gonsalkorale]

Thanks for tagging me @John Funk

@Alex Otto : Could you provide more detail on what the automation rule does? That will help me understand why this no longer works. 

I'm wondering whether this user (or their associated role within the project) no longer has certain permissions. 

Alternatively, if it's a bug, I'll get to the bottom of it once I've got a bit more information. 

Very keen to help, looking forward to hearing from you. 

Best regards,

Jehan Gonsalkorale

Product Manager, Jira Service Management

[Alex Otto]

Hey All, sorry for the really slow response. I do now realize the "Error" I had screenshotted is just my description of the automation. 

Here is my actual error:

Also users who are trying to update this field manually are unable to search in the user picker, it returns no options instead of displaying relevant results.

[John Funk]

So, this sounds like there is Issue Level Security applied to the project - can you confirm? 

[Alex Otto]

Not for this project no, but good idea!