Assign Issues based on work hours schedules

[Becky]

I was wordering if there is any plug-in/app to assign issues based on work hours of users. 

I didn't find anything related in cloud, I'm using a work-around validating the create date of the issue, but is difficult to control the workload of users in this form. 

[Mariya_Planyway]

Hi @Becky, if you consider reaching out to the 3-rd party apps, I'd like to suggest Planyway on behalf of the Planyway team.

It's a simple tool to manage team's workload on the timeline. Here's a quick peek on how it may look: 

Planyway also offers time tracking and multi-project view, as well as many other features. I'll be here if any questions :)

[Becky]

I`ll look up this app, thanks :D

[Vamsi Kandala]

Hi @Becky

There was a similar request before and you can find the solution here:

https://community.atlassian.com/t5/Jira-Service-Management/Can-we-auto-assign-issues-based-on-a-schedule/qaq-p/791552

Hope this helps.

Thanks,
Vamsi

[Becky]

I need this to work with Jira Service Management, so this is not an option, because it can only run 1 time per hour

The minimum interval between code executions is 1 hour. 

I cannot have an incident waiting 1 hour in the line without an assignee. 

[Tuncay Senturk _Snapbytes_]

Hi @Becky 

Have you ever tried Enhancer Plugin's Smart Assignment post function?

[Becky]

Smart Assignment is useless in my case because it uses the same logic that I am already applying with automation and JQLs.

It's a very interesting app, but doesnt help with my problem in this moment, I need something more specific that it can be a user properties, and it can be changed by user and by managers.