Auto Closed Ticket when click 1 specific link

[adithya]

Hi Guys,

i want to know is it possible to auto closed ticket when Click 1 specific link ?

example :

i make 1 portal service aimed for "change password", when the customer click that specific link, it will create ticket and then the ticket will automatically closed.

let me know if need more info.

[edwin vasquez · Accepted solution]

Hello @adithya ,

I think you can have a specific workflow for this issue type and have it automatically move to Resolved or Closed status based on that workflow. You could also use project automation for this. Is this simply to track password lockouts?

[adithya]

Hi @edwin vasquez ,

thanks for the advice it work well!

Best Regards,

Adithya Varian

[edwin vasquez]

Glad to hear that. Please mark this answered so it helps other users in the future. 

[adithya]

Sure, consider it's done Xd. Thank You