Auto assing to crator's manager

[Mahdi Mohammadnejad]

Hi 

I have a service request withe approval.

In thus issue type all user can create issue and after that need their managers approvement.

I have information of user's managers in Active Directory and also can show it in creation form with plugin.

I want to know how could i assign this issue type to creator's manager automaticaly after creation?

Thanks

[Fazila Ashraf · Accepted solution]

Hi @Mahdi Mohammadnejad 

So you have the manager's account details captured in a user picker field already?

If so, you can set that field as the approver source in the approval flow.

Refer to https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/ 

[Mahdi Mohammadnejad]

Hi Fazila

Thanks for your answer. Let me check this solution and i will reply you.

[Mahdi Mohammadnejad]

@Fazila ashraf 

It's not possible in Data Center.

I installed service management datacenter 5.3.0 

[Fazila Ashraf]

Hi @Mahdi Mohammadnejad 

The option is available in DC also.. Check out https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-management-approvals-938847527.html 

[Mahdi Mohammadnejad]

Yes. It's Ok.

Thanks