Automation rule is passed but it is showin some errors like you might not have the permission

[Venkat Jira Admin]

Hi,

The automation rule has been passed but it shows some errors.  You can see the details in the added attachment.

Please give the solution for rule success

[Trudy Claspill · Accepted solution]

Hello @Venkat Jira Admin 

On the Rule Details page who is listed as the Actor for the rule?

Does that person/identity have permission to change the status of issues in the project this rule affects? If they do, then the next step is to look at the conditions and validators, as @John Funk suggested.

[Venkat Jira Admin]

Hi @Trudy Claspill 

I added rule actor "automation for jira" in transition issue permission scheme. After that I am getting below error.

[Trudy Claspill]

Can you confirm the type of project you are working with? Is it a Software, Service, or Work Management project?

And is it Team Managed or Company Managed? That designation will show at the bottom of the panel on the left.

Can you show us the Transition Issue permission settings from the Permission Scheme?

Have you checked to see if there are Conditions or Validators on the workflow transition that limit which users can execute it?

Do you have an Issue Security Scheme associated with the project?

[Venkat Jira Admin]

Hi @Trudy Claspill 

Now I am not getting the errors after adding actors to the transition rule permission.

[Trudy Claspill]

What actors did you add and what errors are you getting?

Can you confirm the type of project you are working with? Is it a Software, Service, or Work Management project?

And is it Team Managed or Company Managed? That designation will show at the bottom of the panel on the left.

Can you show us the Transition Issue permission settings from the Permission Scheme?

Can you show us the Conditions and Validators that apply to the transition you are trying to complete?

[John Funk]

Hi Venkat,

You need to check the transition in the workflow to see if there are any conditions or validators that might be preventing the transition to take place. 

[John Funk]

Can you share some screenshots of the workflow with the conditions details?