Automation rules are not getting triggered in any project

[Siam Gnana]

Hi Community,

None of the automation triggers are getting triggered. the Audit log is not updating as well.

Any insights?

Even a simple on creation of a task update a field in the same task is not working

Regards

Siam Gnana

[Hana Kučerová]

Hi @Siam Gnana ,

is it possible you have exceeded the limit of executions?

Also please check the scope of the automation rule, if it corresponds to your projects.

[Siam Gnana]

@Hana Kučerová  : thank for a quick response. How can I check the limit and if it is exceeded?

[Hana Kučerová]

Hi @Siam Gnana ,

more info about usage limit can be found here.

[Siam Gnana]

Hi @Hana Kučerová  : Thank you for you response. We are still on Data center so not sure if there is a limit on the usage.

Regards

Siam Gnana

[Siam Gnana]

We only see this on Data center overview for Automation :(. 

[Hana Kučerová]

@Siam Gnana if you are on DC, then there's no usage limit.

[Siam Gnana]

Hi @Hana Kučerová Thank you for confirming. Any insights on possible causes of DC.?

Regards

Siam Gnana

[Hana Kučerová]

Please check the automation rule, how the scope is configured.

[Siam Gnana]

None of the rules are working anymore existing or new . Any project or global rules are executing :(.