Automation to add Service Desk Organization to a ticket

[Julia Foden]

Hi 

I would like to use automation to add an Organization to the existing organization (if any) on certain service desk tickets.

I am having problems with the syntax for Organizations in advanced edit.

I have tried 

{
"update": {
"customfield_12900": [
{
"add": {"id": "542"}
} 
]
}
}

 and 

{
"update": {
"customfield_12900": [
{
"add": {"name": "Org Name"}
} 
]
}
}

but the error is

 (Operation value must be a number (customfield_12900))

Strangely when I try to simply set the field (regardless of any existing values) using

{
"fields": {
"customfield_12900": [
{"id": "542"}

]
}
}

the error is

(The Organization ID must be a number (customfield_12900)) 

So I've tried a couple of things like 

 {"id": "542.asNumber"}

and

{"id": "542.asJsonNumber"}

but no luck. I'm clutching at straws here!

Can anyone advise please!

[Alex Koxaras -Relational- · Accepted solution]

Hi @Julia Foden 

What do you mean "to add an Organization to the existing organization"? You mean to add an organization to the specific organization field, because it's empty?

[Julia Foden]

Hi @Alex Koxaras -Relational- 

I mean add a specific Organization to the field which might be empty or it might already have one other Organization in it. In the latter case I want the end result to be two Organizations in the field.

Thanks

[Alex Koxaras -Relational-]

Try

 "customfield_12900": [542]

[Julia Foden]

Hi @Alex Koxaras -Relational- 

Thanks, that works for setting a single organization.

But I'm still stuck on what I really need which is how to add a specific organization to one that may be already there. I need a replacement for 

{
"update": {
"customfield_12900": [
{
"add": {"id": "542"}
} 
]
}
}

I really appreciate your willingness to jump in and help! 

[Alex Koxaras -Relational-]

@Julia Foden I got you :)

{
"update": {
"customfield_12900" : [
{
"add": 542
}
]
}
}

[Julia Foden]

Brilliant thanks so much @Alex Koxaras -Relational- that works. How funny that the solution was the simplest thing with no "" or {} or anything :)