Blocking emails using Automation in Jira Service Desk

[Rod McWilliams]

Hello,

I'm looking for some guidance in Automation creating the specific code I need to block all gmail, yahoo, hotmail emails from creating new tickets in JSD. Because of the way our Service Desk operates, I need the "Anyone can send a request without logging in" option activated. The overwhelming number of the jobs we manage originate with people with government emails (e.g. - .gov or .gov.au) and we don't want those blocked. Just the others.

So, if I cannot prevent the issues from being created - I want to divert/delete them immediately so our teams are not being inundated with spammy emails as issues.

I've started to create a new automation and I'm stuck knowing what action/code to apply to "IF" statement that will block all those pesky emails coming from the addresses noted above. Is it best using the field Initiator or Reporter?

I hope that 's clear enough. Any ideas???

cheers

Rod

[Jane Yeoh · Accepted solution]

Hi Rod,

Thanks for reaching out. Yes, this is possible - your rule (very simply) would look something like this:

Using the Advanced compare condition, you could check to see if the initiator's email address contains a certain email domain, and automatically deletes the issue.

Hope that helps. Feel free to reach out again if you need any more help with this.

Cheers,

Jane

[Rod McWilliams]

Hi,

While this answer help and works with emails that specifically have gmail.com or yahoo.com as the email domain, I overlooked the need to specify even further.

I now want to narrow this option to any @.com email domains.

So, I simply changed the "compare two values" rule to ".com".

However, it not capturing them.

Could you advise what I need to enter to them all? Additionally, if I want capture other email domains like @.co.uk or @.com.au, how do I separate these in the rule? Is it ".com", ".co.uk" or is it something else?

cheers

Rod McWilliams