Bulk update "request type" possible?

[Oliver]

Dear Community,

I am looking for a way to update the field “request type” in a mass processing. Unfortunately, the mass processing or the filter does not offer the possibility that I only output such processes.

I would therefore like to ask the community whether you know a sensible way to determine all processes that do not have a “request type” and how to assign them?

Many thanks and best regards
Oliver

[Robert]

Old thread, but I spent some time figuring this out so I will post my solution here for others.

Filters >
View all filters >
Create new filter >
Configure your filter to match what you want to bulk edit. Add an issue type under "Type" in your filter. You can only bulk edit request type if the tickets in the filter are all the same issue type>
Click the three dots on the right side and choose "bulk edit" >
Select all tickets that you filtered on your previous screen >
Find request type and change it>
Scroll down and click next.

My issue was the same as Oliver's. I could not find Request type as a valid field. The problem was that you can only bulk edit request type if the issues you're bulk editing all have the same issue type selected. So you need to set Type in your filter.

[Hannes Obweger - JXL for Jira]

Hi @Oliver Kühnast

you should be able to edit the request type using Jira's built-in bulk editing flow. Go to Filters → View all issues, search for the relevant issues (e.g. using a query like

project = <your project> AND "Request Type" IS EMPTY

) and then trigger the bulk editing flow via ⋯ → Bulk change.

Does that work?

Edit: Apologies; I only tried this for Cloud; it may not work for Data Center.

[Oliver]

Good morning @Hannes Obweger - JXL for Jira,

Thank you for your reply. Unfortunately, this field is not available in the value list, so I cannot filter on it. That's why I was hoping that there was some kind of workaround.

[Christian Sprenger]

It is called _Customer Request Type_

{code}

project = <your project> AND  "Customer Request Type" IS EMPTY

{code}

[Hannes Obweger - JXL for Jira]

I should add that bulk editing of request types is now available (for Cloud and Data Center) in the app that my team and I are working on: JXL for Jira.

This is how it looks in action:

For context,  JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a long list of advanced features, including support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, conditional formatting, and inline bulk-editing via copy/paste.

Any questions just let me know!