Can you automate sending story tickets created in a Service Desk portal to a Kanban Backlog?

[edward_jones]

We currently have a Software Project Board and a separate Service Desk Project. One of the functionalities of the Service Desk Project is to gather requirements for our software. These requirements are created as Story tickets on the Service Desk Project. Is there a way to automate it so that every Story project that's created in the Service Desk Project is automatically sent to the backlog of the other Kanban board? 

Any help much appreciated!

[Mike Bowen]

Hi @edward_jones

Are you saying every request logged to the Jira Service Desk is a requirement for your Software Project Board? 

What if the request was simply a problem you or your agents could resolve quickly? Would you still want it to go to the backlog of your project board? 

Best practice would be to have an issue type = requirements and perhaps an issue type = service request, where you could have an automation rule to create a story in the backlog of your software project if the issue type = requirement. That would make more sense.  

-Mike

[edward_jones]

Hi @Mike Bowen  thanks for getting back so quickly!

Sorry, to clarify, there are two issue types in the portal: Service Request (for bugs/issues) and Stories (for feature requests). I only need the Stories to be transferred to the Kanban backlog as the Service Requests will be handled within the board itself. 

[Mike Bowen]

Hi @edward_jones 

Yes, this possible via the default automation tool in Jira Service Desk? 

Have you tried playing around with automation rules? 

You could try the following and see how it works for you. 

When this happens: Issue created. 

If these match: issuetype = "Service Request".

Then do this based on the following criteria: 

Project = Software Project Board.

Issue Type = (whatever issue type you want to give in in Software Project Board. 

Linked Issues duplicates source issue.

-Mike

[edward_jones]

Thanks Mike! Will try.