Cannot select assignee from queue

[ext_jepodola]

Hi!

When I try to manually assign an issue from the "All Open" queue I'm not able to modify and select any user. A forbidden sign appears over the unassigned and the only way to modify and select a user is by clicking to open the issue.

Not sure why that is happening. I have another project and that never happened before.

What can I do to solve this?

[Joseph Chung Yin · Accepted solution]

@ext_jepodola 

For the project in question, do you have the "assign issues" permission?

If you do, you should be able to check the checkbox for the issue, then you will see the button "Assign" on the top to assign the issue.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[ext_jepodola]

@Joseph Chung Yin 

Yes, I can do it that way. However I cannot assign by clicking where I have highlighted in yellow.

Thanks for your answer

[Joseph Chung Yin]

@ext_jepodola 

I don't believe you can change assignee from the highlighted way.  I have never use the method you are trying to do via in-line.  In our projects, we are not able to conduct in-line issue assignee editing from the queue.

I would recommend you to file a formal support case with Atlassian Support Team on this matter since their documentation stated this type of action is available.

Best, Joseph

[ext_jepodola]

@Joseph Chung Yin 

See the below screen with the functionality I mention but from another project we have. 

Thanks for your suggestion, I will raise a formal support case. 

[Kerli Loopman]

@ext_jepodola did you find solution for that with support case? I have similar issue where some issue types assignees can be edited straight from unassigned queue but some can't. Although I can edit them in issue view. Really strange behaviour. 

[Stella]

@Kerli Loopman 

Please try adding the assignee field to all your edit screens. That should resolve your problem :) 

[Kerli Loopman]

@Stellaaa Assignee is set on every screen for this issue type. I can edit assignee in issue view but I can't do it in queue. 

[Stella]

@Kerli Loopman 

This issue was also experienced by me; where just 1 queue could not perform an in-line edit for the assignee field.

I believe the queue reviews all the edit screens of listed issue types in the queue, and not just the issue's associated screen.

My fix was to

1. Review all edit screens in the Project's Issue Type Screen Scheme and
2. Make sure that the assignee field is added.

For me, it was simply 1 issue type's edit screen which was missing the assignee field. After that is resolved, all my queues can perform in-line edit on the assignee field. 

[Abigail Moore]

Thank you, this saved me a ticket to Atlassian support!

My fix was to

1. Review all edit screens in the Project's Issue Type Screen Scheme and
2. Make sure that the assignee field is added.

[Dylan Chadinha]

Hi All,

I may be late to the party on this one.

However, I found another issue from my end where I could only assign from a queue to a set amount of people within my service desk.

I then did some further digging and realized that my "Permissions" - "Assignable User" was no longer looking at the "Service Desk Team", unless they were removed from the "Customers and Organizations". 

So, what I did from my end was create a "Group" and added that group to my permissions for that project. I was then able to assign from the queue to those specific participants in the group.