Combined JSM and Opsgenie product

[Shashi Matha]

Hi,

We have JSM Cloud and Opsgenie before they bought Opsgenie. I recently saw an opportunity to get the product combined into one service. Has anyone done this in similar situation?

I have below questions on this if anybody can share their thoughts - 

1) It seems we would lose Opsgenie direct support with merged product. What is your experience with this? Opsgenie has great chat support and I am very happy with that and afraid to lose it.

2) With the combined licensing, some Opsgenie users may not need to be on JSM and vice-versa. How do you manage this?

[Jack Brickey]

1. Correct and agree the direct support was great when I used it.
2. with combined every user gets both. There is no separation.

[Shashi Matha]

Any advantage of combining? What's your experience?

[Jack Brickey]

You might find the following article and useful - Should-i-merge-opsgenie-with-jira-service-management