Error 500 when changing scheme for project

[Dominik Fraissl]

We currently can't create any tickets with our projects (happens in service managment + software). After a little research, we found out that the issue could be related to a broken workflow. So we decided to change it into a new one - and get following error:

500 - internal server error

Protokoll - 059845ea-660c-40f7-ad95-52a7745c687d (this value differs when another attempt is made + screenshot is in german)

The message says we should check the statusboard but both are operational.

When a new project is made, everything works alright (properly because a new workflow is created) but that's not an option for us.

[Joseph Chung Yin · Accepted solution]

@Dominik Fraissl -

Welcome to the community.  Since it is in the CLOUD env, I would recommend you to submit a support request with Atlassian Support Team (https://support.atlassian.com) for further assistance as they can access the system logs for more detailed information.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Dominik Fraissl]

Will do, thank you for the quick response and help!