Error in automation

[Anne Nirojini]

I want to transform the status of the parent issue to "done" if the child issues are moved to the "done" status. I added automation but it's not working. how can I resolve this issue?

[carlosughini · Accepted solution]

Hi Anne,

Hope you've been well.

It would be nice if you could share your automation so we could try to spot the issue.

Also, Atlassian has a very similar rule available in their template library: 

• Auto close parent issue when all sub-tasks are done 
  

Please give it a try and let us know how it goes.

Cheers,

Carlos

[Anne Nirojini]

It says like some errors. I tried the same automation you have given. Is there is any other automation rules?

[Anne Nirojini]

@carlosughini this is the detailed error message. 

[carlosughini]

Hi Anne,

So the error is showing the following message:

This rule was configured with a project restriction. You can change this restriction in the 'Rule details' section. Only issues from the following projects or project types will be considered: S2

It means that your rule is being applied only to one project, in this case, the S2 project.

You need to access your rule details and update it to apply to all projects or maybe to only the projects that will be running this rule.

This is probably happening because you have sub-tasks that are from a couple of projects and not only from the S2 project.

Please give it a try and let me know how it goes.

Regards,

Carlos

[Anne Nirojini]

I changed as you mentioned above, but it throw the error again, can you give me the solution for the highlighted transmission issue.

[Jack Brickey · Accepted solution]

Could you share your current automation? There are a number of posts on this in the Community. It should look something like this...

trigger - issue transitioned

condition - type = sub-task

branch component - for parent

condition - if sub-tasks status = done

action - transition issue to done

action - add comment "issue set to done once all children are complete"

[Anne Nirojini]

@Jack Brickey Can you give me a solution to this error.

[Jack Brickey]

The first thing to check is if you have a transition in the workflow between the current status to the DONE status. 

[Anne Nirojini]

@Jack Brickey you are correct, mistake in the workflow. now it's okay. Thank You.