How can I resolve asset names in JSM from a ticket?

[Tim Kennett]

Hi everyone, 

I need to send an email to an outside client and I can pull all the data I need from JSON customfield_101** etc from the ticket but I can't figure out how to get the name of an asset that I've assigned on the request type or on the form using the same method. 

I presume I am supposed to use a lookup Object reference or Lookup objects method but the examples on the Atlassian website aren't helping. 

From the ticket I can get the 

"customfield_10111": [

{

     "workspaceId": "**********************",

     "id": "********** : **",

     "objectId": "**"

}

and using the details I get from the above entries I can "Manually" resolve the correct information in the assets. Is it even possible? Please ask me for more information if needed. 

Any help would be appreciated. 

Tim

[Mark Higgins · Accepted solution]

Hi Tim,

Welcome to the community !

Yes, you do need to Lookup the object from Assets.

Inside Automation, there is a Lookup Objects command, that will Lookup the object from your schema.

Once you have done that, all the attributes for the Object will be available via 

{{lookupObjects.<Attribute name>}}

which you can place inside your send email request.

Let me know if I'm on the right track

Cheers

Mark

[Tim Kennett]

Mark SPOT ON!!!!

Thank you for your example!!!!! I can't thank you enough. Its been a thorn in my side for a couple of days now. 

I was on the right track but just needed a GREAT example like yours. 

Thanks again!!!!!!

Tim

[Mark Higgins]

Thanks Tim,

Your response has made my day.

Mark