How do I block a ticket after it's closed?

[Danilo Antonio Araujo Lopez]

Is it possible to block a ticket after it has been closed or canceled? That is, you cannot comment or make any changes.

[Joseph Chung Yin · Accepted solution]

@Danilo Antonio Araujo Lopez -

As @Fabian Lim suggested, you should also keep in-mind to always allow project Administrators role member to be able to conduct changes.

Example - only allow project admins to edit the issue after it is closed

In the above example configuration - When issue is at the closed status, issue is editable only for the member of the admin role (10002 is our role internal id in our env).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Danilo Antonio Araujo Lopez]

Thanks for the recommendation, it works perfectly.

[Joseph Chung Yin]

@Danilo Antonio Araujo Lopez -

Excellent.  Glad that we can assist.  If my additional suggestion also helped you.  Please click on Accept Answer when you have a chance too.

Best, Joseph

[Fabian Lim · Accepted solution]

Hi @Danilo Antonio Araujo Lopez

You can use the properties in the workflows.  Details here: https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

Regards

[Danilo Antonio Araujo Lopez]

thanks, the shared information worked for me

[Danilo Antonio Araujo Lopez]

thanks for the recommendation, it works