How do I make a complete queue based on time elapsed >1000h

[Iris Bloem]

Hi there,

I am trying to make a queue in the service desk with tickets that have 'time elapsed > 1000h'. 

I found the JQL: cf[10106] > elapsed(1000h) where cf[10106] = time to resolution.

When I add the JQL [Site != Test AND cf[10106] > elapsed(1000h)] to my filter, I do get a list but its incomplete. If I look up the tickets >1000h by hand I get 35 tickets >1000h and the list only shows 13. 

How do I solve for this? 

Thanks, 

Iris

[Jack Brickey · Accepted solution]

By chance are the missing 12 in a done status category? Unless something has changed issues that are done will not be recalculated.

[Iris Bloem]

That is it, yes! Thanks