How to add custom field to plan screen

[Sutapa Basu]

I created my own plan and for filter I like to add some custom field. Since I am Admin, I can see the Custom fields that I need for Plan, but I just don't know how to add that Custom field to my plan custom field. Any suggestion?

[Joseph Chung Yin · Accepted solution]

@Sutapa Basu -

When you click on "Adding the custom fields" option from your plan's configure > custom fields, you should see a similar screen like this below.  Are you saying that you don't see the popup at all?  Maybe a screenshot for us to assist you further?

Take a look at the following page for your reference - https://support.atlassian.com/jira-software-cloud/docs/add-and-view-custom-fields-in-advanced-roadmaps/

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Sutapa Basu]

Thanks for the feedback. Yes I see the pop-up and custom field, from the above screen you mention, but I don't see the custom field i want under the that pop-up. How can I add my custom field under that pop-up?

Thanks

[Joseph Chung Yin]

@Sutapa Basu 

Have you tried to search for your field?  Please note - Please enter the exact field name when searching.  Also, please ensure that the "Hide unsupported fields" checkbox is not checked.  It can be that your custom field's data type is not supported in Plan.

Only the following custom field types are supported in Advanced Roadmaps:

• teams

• checkbox

• date picker

• user picker (single user)

• number

• radio button

• single-choice select

• multiple-choice select

• single-line text

• URL (read-only)

Here is another link that may help you - https://support.atlassian.com/jira-software-cloud/docs/enable-custom-fields-used-in-advanced-roadmaps-in-jira/

Best, Joseph

[Sutapa Basu]

Thanks Joseph for the feedback. Yes I entered the exact field name when searching and Hide unsupported field is uncheck. But I still don't see the use the custom field that I am looking for. This of custom field types you mention above, how do I know the field I am looking for is part of that custom field types?

Thanks

[Joseph Chung Yin]

@Sutapa Basu -

Assuming you have the system admin right, then you can access the clog wheel "Settings" >> Issues

WIthin the Issues UI, click on Custom fields, you will then be able to see the data type associated with your fields

Lastly, can you check to see if your Jira/JSM projects are Team Managed type or Company Managed type?  If it is Team Managed type, then this explains why you don't see the custom fields for your plan.  If a project is Team Managed type, everything is local and can only be access via the project itself.

Best, Joseph

[Fabian Lim]

Hi @Sutapa Basu

Welcome to the community!

are you referring to a roadmap plan? Any screens hots that you can share to give more context of your issue?

Regaeds

[Fabian Lim]

Check this link: https://support.atlassian.com/jira-cloud-administration/docs/add-a-custom-field-to-a-screen/

[Sutapa Basu]

Yes it is roadmap plan. I created my own plan and then under Filter I see there is Manage Custom fields>That takes me to Custom fields page>then I click Manage your custom fields> it took me to Custom fields page> I select the custom field (ex: Story Point)> I click ... for that specific custom field and select associate to a screen and this is where I am lost, I am not sure how this specific custom field can be add to my road map plan. Any help will appreciated.

Thanks

[Fabian Lim]

Have you tried this: https://confluence.atlassian.com/advancedroadmapsserver/configuring-custom-fields-935577874.html

[Sutapa Basu]

Yes I tried the above link,  but it didn't help

To add a custom field to a plan:

In your plan, click more () next to the plan name > Configure > Custom fields.
If your plan doesn't have any custom fields yet, click Add custom field.
In the Custom fields page, click + Add custom field. (I am not seeing the Story Point custom field in this list, so I click Add Custom Field and it took me to custom field page).

[Chaim Sash]

I am also experiencing this exact issue. "Story Points" custom field is not displaying in the "Add Custom Fields" drop down for the "Advanced Roadmap" plan.

All other fields display, but that one doesn't, even when unsupported checkbox is clicked.

[Margarita]

I am having the same issue with adding the Story Points custom field to the plan.