How to add users mentioned in a comment to a custom field

[Tran Ngoc Duc]

Hello, I am getting issue with an automation adding users mentioned in a comment to a custom field named 'Participants'. The following is the configuration of the automation:

Trigger = All comment

Then Create Variables to extract account_id in the comment

-Name:  CommentUsers

- Value: {{issue.comments.last.body.split(" ").match("(accountid:.*)]").remove("accountid:")}}

Then Advanced Branch: For each smart value

- Name: varAddParticipants

- Value: {{CommentUsers.split("[-,; ]")}}

Then Add action > Edit Issue field > More option > JSON

{
"update": {
"Participants": [
{
"add":{
"id":"{{varAddParticipants}}"
}
}
]
}
}

But if I mention 2 users, A and B, then the automation adds user A first, then removes user A, then add user B

So the actual result is only user B is added, while expected result is both user A and B are added.

Please advise how to add all users. Thank you!

[Sam Bartolome]

Hi @Tran Ngoc Duc

I think this article may help you, https://confluence.atlassian.com/jirakb/how-to-add-all-mentioned-users-customers-in-the-comment-to-the-request-participants-1431765995.html

[Tran Ngoc Duc]

Hi Sam, thank you. I already managed to configure the automation. It turns out that I should not use Branch. I remove Branch and it worked.

[Joseph Chung Yin]

@Tran Ngoc Duc -

For your custom field "Participants" - What is the data type?  User picker (single user or multiple users)  or the field is just text field?  Please advise.

One idea is to update the local variable to contain all the users, and only then edit your issue's custom field.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Tran Ngoc Duc]

Hi @Joseph Chung Yin , thanks for looking into this. the 'Participant' field is the user picker, multiple users.

Could you please help to guide me how to update the varAddParticipants to contain all the users? And which step is it? Is it before or after the Advanced Branch?

[Tran Ngoc Duc]

Hi @Joseph Chung Yin , could you please help? Thank you!