Is it posible to see dashboards if the user has not licence of Service Management?

[Pilar Lopez Gracia]

I have create a Dashboard  in Service MANAGEMENT and woluld like to give permisions to people with no  licence of agent, only client of the portal,

is it possible?

[Fabian Lim · Accepted solution]

Hi Pilar,

Yes you can.  You just have to give them browse access only in the project.  If they need to be assigned or edit a ticket you will have to consume a license.

Saludos

[Pilar Lopez Gracia]

Thanks for the response,

Is this solution for server or datacenter? my question is about JIRA Service management Cloud?

[Fabian Lim]

We use data center.  I'm assuming it will be the same for cloud too.  

[Pilar Lopez Gracia]

Yes it is, thanks a lot!

Pilar

[Yaron Norani]

Hi @Pilar Lopez Gracia - Did it work for you when working on cloud environment?
If it works, can you please share what are the steps for setup?

I tried to add a "non agent" user to a  new group I have created.

I have granted "browse projects" + shared dashboard permission to that group.

Still, the user do not have access to the dashboard.

Thanks!