Is it possible to customise the portal screen that confirms a ticket has been raised?

[IT Admin]

When a customer raises a request in the Jira Service Desk portal, they are redirected to a screen that summarises the details of the ticket as well as the JIRA issuekey, with a small line of text saying "[user] raised this on [time/date]". A box is visible below the ticket details for a customer to add and Save a comment, but with very little explanation on the screen that this is the function of the Save button.

Can this screen be customised in any way to either:

a) Make it more obvious to non-technical customers, who are not familiar with JSD, that their ticket was successfully raised and there is no further action immediately required from them

b) Add text above the comment box to give context to the Save button that appears below so it is clear to the customer that the purpose of this button is to save any further information that they'd like to add to the ticket

[Jack Brickey]

OOTB it isn't really possible to customize the table presented to the customer. The customer should receive a notification when their issue is received and you can certainly edit the text presented to them e.g. they understand you have received their request and no further action is required at this time.

[Ian Jones]

Yes, it is clear from the email the ticket is raised, but as the customer is on the web not email, then the page shown should really tell them what they need to know.   It is a little weird that it is not clear on that page that a ticket has been raised (and your work here is done etc), its even more confusing that there is a SAVE button shown which really should only be shown when expecting to be in an edit or change mode not at the end of a raising an issue journey.   If anyone else has any ideas would be great to hear them.

[Jack Brickey]

Hi Ian, for me, If I go to a ticket portal and I see my issue listed I know my issue is raised. There is a ticket number and a status so it must have been successful. Regarding the SAVE button, agree that ideally that would not show until you clicked into the comment box. you might wish to use the Feedback button in your instance to suggest that. I don't see this as a big issue but agree there could be a cleaner implementation.

[Ravi Sagar _Sparxsys_]

On top it says "It Admin raised this..."

May be we can add a comment using Automation rules with a nice message?