Is there an addon for editing the request on JSM Portal?

[Venkat Jira Admin]

I want to edit the request on the JSM portal. Please suggest.

[John Funk · Accepted solution]

Hi Venkat,

Can you provide more specifics? Who do you want to edit the issue and when? 

[Venkat Jira Admin]

Hi @John Funk 

Reporter can edit the request after raising the request on JSM Portal.

[John Funk]

Unfortunately it cannot currently be done. You can view the change request and vote for it here:

https://jira.atlassian.com/browse/JSDCLOUD-93

[Venkat Jira Admin]

Hi @John Funk 

Thanks for the reply.

[John Funk]

You are welcome.

[Kate Pawlak _Appsvio_]

Hi @Venkat Jira Admin ,

You can allow your customers editing their request using app developed by my team: Feature Bundle for Jira Service Management. One of features in this app is possibility to define which and when fields can be edited by customers on the portal. When you configure the form, it's available on the request details view as a link which opens a screen with fields. 

This is a paid solution but free up to 10 users.

If you have some questions or new requirements, don't hesitate to book a session with us: calendly.com/appsvio.