Issue with Fast Track Transition on Create Transition in Workflow

[Büşra Saltık]

Hello, 

We are managing a large Service Desk project where issues are transitioned automatically upon creation to escalate them to the correct department.

Currently, we achieve this using Jira Automation, but due to the high volume of issues, this approach is impacting performance. To optimize this, we want to move this logic into the Create Transition in the Workflow by using ScriptRunner's Fast Track Transition Issue or other post functions.

However, when we try to use Fast Track Transition Issue or any other transition issue post function on the Create transition, it does not work. The issue remains in the initial status instead of transitioning as expected. 

What We Need Help With:

1. Is there a limitation preventing Fast Track Transition Issue from working on the Create transition?
2. What is the recommended way to handle this transition within the workflow, instead of using Jira Automation?
3. Any best practices or alternative approaches to improve performance for mass issue escalations in Jira Data Center?

[Anandhi Arumugam _Cprime_]

Hi @Büşra Saltık Can you check the order of the post-functions? This post-function should come after the issue is created and not before that in the order of the post-function execution.

Hope this is helpful!

[Büşra Saltık]

Hello @Anandhi Arumugam _Cprime_ ,

Thank you for your reply. Yes i placed the post function last. I used the same method on other statuses but it doesn't work only on create transition.

We also tried the transition issue post function of other plug-ins like JWT and JMWE. Still doesn't work.

We also checked the conditions etc.

[Anandhi Arumugam _Cprime_]

@Büşra Saltık  May be worth checking another point. Which status are you transitioning to? Please check the transition ID on the post-function if the transition is correct. 

[Büşra Saltık]

my workflow is basically "to do - in progress - done"

There is a transition from 'To Do' to 'Done'. I want the issue to transition to 'Done' immediately upon creation. 

I am 100% sure that ID is correct.

I also tried to transition issue with Scriptrunner Listener but got the following error;

LOG
WARN [scriptrunner.listeners]: Transition validation failed for issue: SR-397717, Errors: Errors: {}
Error Messages: [It seems that you have tried to perform a workflow operation (Escalation) that is not valid for the current state of this issue (SR-397717). The likely cause is that somebody has changed the issue recently, please look at the issue history for details.]

• There is no validation or condition and i run the transition as global admin
• UPDATE : JMWE plug-in works, scriptrunner and JWT doesn't

[Anandhi Arumugam _Cprime_]

Is there a transition from ToDo to Done on your workflow? On SR-397717 , assuming it is in status "To Do", can you check if it shows Done? Can you show the post-function screenshot here? Looks like there is no transition or a wrong transition is applied.