Issue with accessing automated email

[Dylan Unrein]

When an automated email is generated, some members aren't able to access the pictures that are associated with the email. They have access except for editing (they are outside of our organization, but have access to view and submit issues). Is there any way to fix this issue?

TIA 

[Carlos Faddul]

Hi @Dylan Unrein , how are you ?

In your case, is only one attachment or many ?

[Dylan Unrein]

It's many attachments and text

[Carlos Faddul]

@Dylan Unrein in automation to send an email, they will be read only the name.extension of the attachments, to access the attachments maybe by api only =\