Jira and Confluence emails no longer contain any update text

[Mike Whelihan]

Somewhat recently we've noticed that we are no longer getting text content in our email notifications (from Jira or Confluence). E.g. when someone comments on a ticket we used to get the actual comment text sent in the email notification. Now it just says their name and link to "view comment".  As far as I can tell all configurations are correct and we've done nothing to invoke this change. We are on cloud SaaS Jira. Maybe there was a change made there recently to break this or remove it? It is a huge productivity killer to have to go into the Jira web client to see the actual comments or wiki page updates. Please help!

[Angela Stephens]

@Mike Whelihan any updates? This is happening for me now as well.

[Mathieu Goulet]

@Mike Whelihan

Do you have any updates? This issue is occurring within my organization as well.

Have a good day!

[Piyush Annadate _ACE Pune_]

Hello @Mike Whelihan ,
Welcome to the Community !
I don't see any changes recently for the email notification. 
Have you check with your JIRA admin about any recent changes - Or if that's for all users - please raise a support ticket with support.atlassian.com.

Also, related to comment issues - check with your email template in the jsm project email configuration. 

[Mike Whelihan]

Thank you for the quick response. It appears to be an issue for all users, but no one has tracked down the root cause. 

I did check the project specific email settings and they seem to be fine.  

[Piyush Annadate _ACE Pune_]

Good to create a support ticket !!

[Mike Whelihan]

Yea i did. Somewhat ironic that I did get the text in the email notification for your comment :-) 

[Christin Elber]

Hi @Mike Whelihan 
Did you get a response on the ticket you raised? We're suffering from the same issue. Most of us users in our project are outside the project owners organization. Not sure it that's the issue..
I would be very happy if there's an easy fix :)

[Christin Elber]

Maybe @Piyush Annadate _ACE Pune_  can find an update on the ticket that Mike raised?
Thx

[Piyush Annadate _ACE Pune_]

Hey All, I've asked Atlassian support team to look into this and comment here. Stay Tuned !

[Stephen Sifers]

Hello y'all,

Unfortunately, we can't share details of the issue in this instance unless @Mike Whelihan is willing to do so here.

With that said, if you're running into a similar issue, please do raise a support request at https://support.atlassian.com/contact

-Stephen Sifers