Jira automation causing unassignment of Tickets going straight from Inbox to In Progress

[Candy Tricia Khohliwe]

Tickets go straight from Inbox to In Progress with a Jira automation causing unassignment of tickets. How can stop this and how can I can I make an automation  that transitions of tickets to In Progress and assign the ticket to the person making the change?

[Joseph Chung Yin]

@Candy Tricia Khohliwe -

Hi Candy:

You can achieve it by modifying the WF where when issue moves into "In Progress" by adding a post function setting the issue assignee to the person executed the transition.

Or, you can setup Automation for Jira rule to setup the same way where when issue transitioned event will trigger the issue assignee to the person triggered the rule.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Candy Tricia Khohliwe]

Can you please help me structure the automation rule?

[Joseph Chung Yin]

@Candy Tricia Khohliwe -

Here is a very simple automation rule -

I also agreed with @Julie d_Antin _Elements_ statement that without further details, it is hard to provide you with the proper/exact answer on configuring an automation rule.

Best, Joseph

[Julie d_Antin _Elements_]

Hi @Candy Tricia Khohliwe 

Can you share some details of what your current automation rule is? It's hard to suggest a fix without knowing what's currently configured since there are lots of options with Automation.