Jira projects not available to create new ticket

[Mathieu Leboeuf]

Dear all,

I have a problem with my JSM and JIRA communication.

my JSM and my JIRA are connected together and I can link JSM tickets with Jira tickets.

But I can't create a ticket in my JIRA based on a JSM one: the available projects are only JSM project.

Did anyone already faced such a situation .

Regards

Mathieu

[Kris Dewachter · Accepted solution]

Hi @Mathieu Leboeuf ,

Maybe an obvious one ... but do you have "Create Issue" permission in the Jira projects?

Best regards,

Kris

[Mathieu Leboeuf]

Hi @Kris Dewachter 

thank you for the help. When searching the create issue permission I found that the free plan is limited: authorization are not always customizable.

Did you know if it is right ?

Regards

[Kris Dewachter]

Yes, you can not customize the permissions on a free plan.

Is your user able to create new tickets in Jira directly (not from within JSM) ?

In my JSW/JSM free plan setup, I am able to create linked JSW tickets from within a JSM ticket.

[Mathieu Leboeuf]

Yes it is the case. I can of course create ticket in Jira.

So my support process is to create manually a clone of the JSM ticket in my JIRA and lik them manually too.

It is a little bit annoying.

Thanks a lot Kris !