Not receiving email notification of Issue Created

[Drishti Maharaj]

Hi,

I am testing out receiving email notifications from JIRA Cloud when a new issue is created, but I am not receiving the email itself.

I receive emails if the issue us updated or assigned, but not that the issue is actually created.

I checked the notification helper and that indicates that I should receive the email.

I am not too sure if it is something small that I am just missing?

I have also checked where someone else is the reporter and I am part of the service-desk-team but that scenario, no email is received as well.

Thanks.

[robert Mugabuhamye]

hello @Drishti Maharaj ,
Are you the one creating the testing issue ?
by default in jira, you do not receive notifications on your own actions.

You can modify the behaviour in your profile -> "Notification of your changes"

https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/

[Drishti Maharaj]

Hi @robert Mugabuhamye

Yes, I had changed that setting prior to testing as well but still no email notification has been received. 

[Colin Donohoe]

I also am not receiving email notifications in jira service management. Sometimes random notifications will come though, but highly inconsistent. Even after auto-assigning newly created issues to myself I still don't get notified. The workaround I used was to create a rule where I would receive an email every time a new issue is created. But this should happen out of the box. 

[Igor Medeiros - Modus Create]

Hi @Drishti Maharaj 

If you are open to using 3rd-party solutions for your case, our app Notification Assistant for Jira can help you with this scenario

It allows you to customize and manage notifications in a way that suits your custom needs, including, but not limited to creating scheduled notifications, notifications based on filters and triggers, and having fully customizable templates such as table views.

Feel free to reach out.