Notification not working

[Ken Loh]

Dear Sir/Madam

The notification emails only working for Issue Created and Issue Commented with tagging. Not sure why it didn't works on other events such as issue assigned, issue resolved, etc.

[Rudy Holtkamp · Accepted solution]

Hi @Ken Loh ,

In JSM there are two notifications sections:

1. The customer notifications
2. The internal notifications (to your agents/team)

The one you describe are the internal notifications (I think). They are configured in the notification scheme your project usages, see https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

to see how you can configure these.

[Ken Loh]

Thank you for your reply.

The configuration in internal notifications seems in order and I have used Notification Helper, I should have received those notification. Not sure why I didn't receive it.

[Rudy Holtkamp]

That might have to do with your personal settings. Take a look at the section 'Get email updates for issue activity' 

[Ken Loh]

Thank you for help, it's working now.