Plugins Approval Path

[Blair]

Hi , i have a case.

how to add fields Approval Path to Portal Customer?

i just add approval path definition but in portal customer i dont see , can i add fields

about approval path (because customer have to seen approval assign to PIC)

[Alex Koxaras -Relational- · Accepted solution]

Hi @Blair 

You can add field to a request type and the customer will be able to view them only during creation. After that, he/she can see the fields under "show details" collapsible button.

Once a request has been assigned for approval, it will be visible to the customer on the top of the screen.

[Blair]

sorry sir i dont get it

but

i just add plugins Approval Path (and i wanna show to ticketing customer portal).

and how to add Plugins approval path to portal customer ?  because customer have to know approval progress to PIC  , how to add that in portal customer  (check my pict i send)

[Blair]

[Alex Koxaras -Relational-]

@Blair I didn't know that you were talking about an app. It would be great if you could mention that in the first place. Inside the marketplace there are hundreds of apps, and by definition, we can't know the existence of each and every one of them. :/

With that said, I had to install the app on my instance and try it out. It seems that customers are not eligible in viewing this approval path. Only agents and jira users. And that's because the visibility of the field is controlled by the permission scheme.

[Blair]

okey great thankyou sir