Ticket has to be closed automatically based on choosing the option in the custom field?

[Divya]

Hi Guys,

In service desk i have some custom fields when the all the fields are filled at lst there is a cutom field suppose we will take a test custom filed as check box..In that if i choose the yes option in that the ticket has to be closed automatically..means based on cutom filed option the ticket has to been closed.Please can you suggest any automation rule..I tried with status changed in when...Please suggest

[Divya · Accepted solution]

Hi @Olga Videc  Can you suggest more clearly.

[Olga Videc]

Hello, 

This is the plugin 

https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=server&tab=support

You can test it for free if it does what you need you can buy the plugin.

After installation 

Go to your service desk settings

On the left side find Project automation

Choose trigger "Field value changed"

Use add a condition, you can use JQL to match the field value. 

Then Action Resolve issue or transition issue.

[Mahesh Kallepalli]

Hi @Olga Videc 

It's perfectly working but after filling custom field yes if ticket is refreshed then only it's going to status closed , Is that would be the right way are we facing any issue .

[Divya]

Hi @Mahesh Kallepalli  @Olga Videc  The ticket is updating but it is not showing to us.Just simply copy the same url and paste in the side tab you will get the status done.

[Olga Videc · Accepted solution]

Hello @Divya 

You need to use a paid plugin called Jira automation.

You can get a free trial and test it.

Then go to your project settings -> project automation

Trigger "Field value changed" then action transition issue.

BR, Olga

[Divya]

Hi @Olga Videc  Our manager is asking me can we done this task without using plugin.Means by scripting like.By using automation we cannot do???

[Olga Videc]

Hello @Divya 

I think you could but you would need another plugin called ScriptRunner, to use the groovy script.

BR, Olga

[Divya]

HI @Olga Videc  Yes i know that do you know the solution in ScriptRunner.

[Olga Videc]

Hello @Divya 

For help with scripting with ScriptRunner please post here.

https://community.atlassian.com/t5/Adaptavist/ct-p/adaptavist

BR, Olga

[Divya]

Hi @Olga Videc  Thank you so much

[Divya]

Hi @Olga Videc  Really superb it has worked. Thanks we are trying from morning.Thanks for the reply .